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    Crowdz Knowledge Base > Crowdz FAQs

    crowdz101Crowdz FAQs

    Frequently Asked Questions

    How much does it cost to use Crowdz?

    Getting started is free, including signing up to the platform and uploading and trading receivables. After an offer is accepted, there is a cost as funders purchase receivables for a fee. 

    Do I need to tell my customers that I am using Crowdz?

    There's no need. In the US, we will not notify your customers that you are a Crowdz member or use our services.

    Once I accept my offer, how long will it take for me to get paid? (Video)

     

    Where is Crowdz available?

    We’re a global fintech company servicing small and medium-sized businesses in the United States, Australia, Europe, and the United Kingdom. To find out if we can support you, sign up for Crowdz or email our sales development representative, Daniella Aguirre at dani@crowdz.io.

    How do I connect my bank account?

    Assuming accounts are fully registered you can navigate to banking information on the left hand side of your screen. Once within banking information, attempt to connect  your bank via credentials.

    What rates do you offer? (Video)

     

    Will you perform credit checks on my customers?

    We look at several data sources, including business credit bureaus, your company, and your customer. Crowdz does not conduct credit checks on individuals. Crowdz pulls publicly available data sources on your enterprise customers to ascertain their likelihood to pay on time. If your customer also has transacted or formed a repayment data trail on the Crowdz platform, Crowdz will also use this data to profile the likelihood a receivable issued to them will be paid on time.

    How do you retrieve my receivables and why is that necessary?

    Crowdz requires the use of an accounting system to use our platform. We automatically retrieve receivable data once an accounting system is synced. Funders will only fund legitimate receivables that fit their funding qualifications.

    How are new customer verified?

    The Crowdz system ensures the businesses we work with are reputable and legitimate through our AML compliance software provider, Northrow. Our platform connects via API with Northrow and they automatically conduct KYC, KYB and ID verification on our customers.

    How long does it take to get funding after I upload an invoice? (Video)

     

    What is the difference between Crowdz receivable finance and traditional invoice factoring?

    The main difference is who collects payment from your customers. With receivable finance, you retain total control. With traditional invoice factoring, the factoring company purchases the unpaid invoices and takes over the payment process.

    Can I sell unpaid receivables? (Video)

     

    Can I choose to disconnect my business bank account?

    Yes. You can choose to disconnect any business account at any time.

    What are the acceptable terms for invoices? (Video)

     

    What is the discount rate and how it is applied to my invoice? (Video)

     

    Can you fund Purchase Orders? (Video)

     

    How many receivables can I sell in a single trade?

    There will be a limit to how much you can trade based on individual company data. This amount can increase over time as all participant’s performances are constantly being evaluated for reward.

    Why does the platform sync all my invoices, including very old ones?

    Within our algorithm for SuRF score we utilize the accounting data as well. The SuRF score will help us generate the risk assessment of the seller(you) and your buyers (customers).

    Can I sell invoices from multiple customers in the same trade?

    Yes, you can!

    Does e-debit take longer the first time I use it? (Video)

     

    Once I submit an invoice for sale, when can I expect to receive funds?

    After you receive an offer on your eligible receivables, and accept, the funds will usually be deposited to your designated bank account in 2-3 business days.

    Where do I find terms and conditions? (Video)

     

    What if my customer is late in their payment to me, or if they don't pay at all?

    Crowdz will work with sellers whose repayments are overdue to help them to become current for additional funding. If the receivable you sold remains unpaid after its due date, a collections service will act to obtain the money from your customer. If your customer fails to pay, in some circumstances you can be required to buy the receivable back, but in many cases the loss will be borne by the investor who purchased the receivable. However, under these circumstances you may be blocked from selling any more receivables owed by that Buyer until their payments are current.

    What is the SuRF Score?

    It’s a powerful payment-reliability metric that assesses the likelihood and timing of repayments. SuRF Score combines both conventional business risk data with Crowdz’s proprietary payment and repayment data, including repayments of funding within the Crowdz platform. A strong SuRF Score increases your chances of receiving a lower discount rate on receivable purchases.

    Still have a question?

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